fe77's Privacy Policy

1. Types of Information Collected

We collect various types of information when you register and use fe77. The main categories of information collected are described below:

1.1 Information You Provide Directly

When you create an account or use services on the fe77 platform, you directly provide the following information:

• Full name and date of birth (required for age verification)
• Email address and mobile number
• Username and password
• National ID or passport number (for identity verification)
• Financial transaction details — information related to bKash, Nagad, Rocket, Upay, or bank accounts
• Mailing address

1.2 Automatically Collected Information

Some information is collected automatically while you use the fe77 platform:

• IP address and browser type and version
• Device model, operating system, and screen resolution
• Date and time of platform access (per Bangladesh Standard Time, UTC+6)
• Pages visited, click patterns, and navigation behavior
• Session duration and gaming activity logs
• Information collected from cookies and similar tracking technologies

1.3 Information Received from Third Parties

In some cases we may also receive information from third-party sources, such as identity verification service providers, payment processors, and fraud prevention agencies. This information is used solely to ensure the security of your account and to fulfil legal obligations.

2. Purposes for Using Information

fe77 uses collected information only for the following legitimate purposes:

2.1 Service Delivery and Operations

• Account creation, verification, and management
• Processing deposits and withdrawals — via bKash, Nagad, Rocket, Upay, and bank transfer
• Providing gaming services and bonuses
• Providing customer support — via live chat and email ([email protected])
• Maintaining transaction records and statements

2.2 Security and Fraud Prevention

• Detecting unauthorized access and suspicious activity
• Preventing account fraud and money laundering
• Protecting the security and integrity of the platform

2.3 Fulfilling Legal Obligations

Retaining and disclosing certain information as required by applicable laws and regulations is part of our legal responsibility. In such cases, information may be provided to the relevant authorities without your prior consent.

2.4 Platform Improvement and Personalization

• Improving the platform based on user preferences and experience
• Identifying and resolving technical issues
• Planning new features and services

3. Cookie Policy

The fe77 platform uses cookies and similar technologies that are stored in your browser. Cookies help us improve platform functionality and personalize the user experience.

3.1 Types of Cookies

• Essential Cookies: Required for core platform functions — stores login sessions and security tokens
• Functional Cookies: Remembers your preferred language and settings
• Analytical Cookies: Collects anonymous statistics about platform usage

4. Information Sharing and Disclosure

fe77 does not sell, rent, or commercially provide your personal information to third parties. However, information may be shared in the following limited circumstances:

4.1 Service Provider Partners

Necessary information may be shared with selected partners for payment processing, identity verification, and technical infrastructure management. These partners operate under strict confidentiality agreements and may only use the information for specified purposes.

4.2 Legal Requirements

Information may be disclosed pursuant to a court order, a lawful request from an investigative authority, or applicable law. In such cases fe77 always complies with its legal obligations.

4.3 Business Transfers

In the event of a business merger or acquisition, user information may be transferred. In such circumstances, fe77 will provide you with advance notice.

5. Data Security Measures

fe77 applies industry-standard security measures to protect user information:

• SSL/TLS Encryption: All data transfers between the platform and users are handled through encrypted connections
• Database Encryption: Stored sensitive information is kept in an encrypted state
• Access Controls: Only authorized personnel have limited access to the information they need
• Security Audits: Regular security reviews and vulnerability assessments are conducted
• Two-Factor Authentication: An additional verification layer is available to protect your account

6. Data Retention Period

fe77 retains your personal information only for as long as it is necessary or legally required:

• Information for active accounts is retained while the account remains active
• Financial transaction records are retained for a specified period as required by law
• Some information may be retained after an account is closed for fraud prevention and dispute resolution
• Once no longer needed, information is securely deleted or anonymized

7. User Rights

You have the following rights over your own information, and fe77 respects these rights:

7.1 Right of Access

You may request a copy of your personal information collected by fe77 at any time. We will fulfil this request within a reasonable time.

7.2 Right to Rectification

If there are any errors or omissions in your collected information, you may request a correction. Most information can be updated directly in your account settings.

7.3 Right to Erasure

In certain circumstances you may request that your information be deleted. However, some information may need to be retained due to legal obligations or legitimate interests.

7.4 Right to Object to Processing

You may object to the processing of your information for specific purposes. The option to opt out of marketing communications is also provided.

To exercise any of the rights above, email [email protected] or contact us through the platform's live chat.

8. Protection of Minors

fe77 strictly provides services only to persons aged 21 and above. We do not knowingly collect information from any minor. An age verification process is followed at the time of registration.

If a parent or legal guardian suspects that their child's information has been collected, please contact [email protected] immediately. We will arrange to delete that information as quickly as possible.

9. Third-Party Links and Services

The fe77 platform may have connections to third-party payment gateways and technical services. These third parties have their own privacy policies, and fe77 is not responsible for their use of information.

When transacting via bKash, Nagad, Rocket, Upay, or bank transfer, the privacy policies of those institutions will also apply. You are advised to read the terms and conditions of the relevant payment service.

10. Changes to the Policy

fe77 reserves the right to update this Privacy Policy as needed. When changes are made:

• The "Last Updated" date at the top of the page will be changed
• For significant changes, a notice will be sent to the registered email address
• Continued use of the platform after a change will be considered acceptance of the new policy

We recommend that you review this page regularly so that you always stay up to date on fe77's privacy practices.

11. International Data Transfers

fe77 primarily provides services to users in Bangladesh. If servers in other countries are used for data processing, we ensure that those countries maintain adequate data protection standards or that protection is ensured through applicable agreements.

12. Contact and Complaints

If you have any questions, concerns, or complaints about this Privacy Policy, please contact us:

• Email: [email protected]
• Live Chat: Available 24/7 through the platform
• Service hours: Per Bangladesh Standard Time (BST, UTC+6)

We are able to provide support in both Bengali and English, and we will review each of your requests with care.